KEY ACCOUNTABILITIES (not all-inclusive)
Support the capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies.
Work with more senior team members to communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.
Support the development and implementation of modern integrated IT solutions supporting WFP business needs.
Maintain up-to-date the service catalog of IT solutions offered to the business, including current, retired and those in the pipeline to support effective knowledge management.
Review how IT service levels align with Service Level Agreements for solutions or services focused on the business and alert management of discrepancies.
Support the adoption of a Human Centered Design approach by identifying user personas, maintaining a network of field users who can provide feedback on MVP’s, liaison between solution Project Managers and Product Owners in HQ and RB and users, and survey for user satisfaction and pain points in relation to established IT solutions and services.
Support project managers with business analysis, managing estimates, business cases, planning, risk identification, issue management for the effective delivery of IT solutions.
Adhere to processes and procedures for the Business Engagement Management, Business Analysis, IT Project Management and Agile Project Ownership functions to ensure compliance and consistency.
Prepare clear technical systems documentation for developed IT solutions in order to facilitate IT systems development and maintenance in coordination with key business and IT stakeholders.
Contribute to the analysis, maintenance and upgrade of IT systems and troubleshoot, fix problems and make recommendations for system improvements.
Collate data and contribute to the preparation of accurate reports on IT investments and costs, providing information to inform decision-making by stakeholders.
Other accountabilities as required.