Jul 312019

Solve internal customers (employees) issues across all support channels within a fast-paced mainly over B.TECH stores.Respond to internal customers queries in a timely and accurate way, via phone or email according to any related Technology issues.Work with internal customers’ to identify Technology problems and advising on the solution.Identify internal customers’ needs and help use specific […]

Jun 112019

Help Desk Job DutiesResponding to queries via chat, email, or phoneTraining other staff members on troubleshooting and diagnosing problemsWriting, editing, and revising training manuals for new and updated software and hardwareProviding technical assistance for questions and problemsResolving problems with networks and other computer systemsDiagnosing system errors and other issuesFollowing up with customers to ensure full […]